Order Fulfillment & Multiple Warehouses
To ensure you receive your products as quickly as possible, we partner with several warehouses and suppliers around the world. Depending on the item(s) you order, they may be shipped from different locations. This means your order may arrive in separate packages if you have ordered multiple items. Each package will have its own tracking information.
As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping.
Processing time: We strive for a swift preparation process and orders are typically processed and dispatched within 2-5 business days so that customers can receive their items promptly.
Free Shipping time: The timeline below provided is an estimate, and actual shipping times may vary depending on item availability, order volume, and the final destination.
- AU: 4 to 10 business days
- UK: 5 to 12 business days
- EU: 5 to 15 business days
- US: 6 to 20 business days
- Rest of the World: 4 to 25 business days (please inquire at info@hugbel.com for more details)
We also offer express shipping options, please inquire at info@hugbel.com
In case you need express delivery, we can arrange at an additional cost, please contact info@hugbel for the quote with a link to your desired product.
Tracking Your Order
Once your order ships, you’ll receive tracking information for each package via email. Feel free to reach out at info@hugbel.com if you have any questions or need further assistance with your tracking details.
Important Note:
As we ship from multiple warehouses, your items may arrive separately and at different times. Rest assured, your order is on its way, and you’ll receive each item as soon as it becomes available.
Return:
We want you to be completely satisfied with your purchase. If you need to return an item, please note the following:
- Returns are accepted within 30 days of purchase.
- Items must be in their original condition and packaging.
- Return shipping costs are the responsibility of the customer.
- Refunds will be processed within 5-14 business days after we receive the returned item.
For any questions regarding returns, please contact info@hugbel.com