Return and Refund policy

Return Policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

Return Conditions
To be eligible for a return:

  • The item must be in the same condition you received it — unused, unworn, with tags, and in its original packaging.

  • You’ll need to provide the receipt or proof of purchase.

How to Start a Return
Don't hesitate to get in touch with us at info@hugbel.com to initiate your return.
If your return is approved, we will provide detailed instructions, including the return address in the United States.

 

Important:

  • Returns must be sent to our warehouse where we store the unit. 

  • Customers are responsible for the return shipping costs.

  • Returns sent without prior approval will not be accepted.

For any questions, feel free to reach out to us at info@hugbel.com

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.


Please note, we cannot accept returns of i) on sale or clearance items ii) gift cards iii) customized orders iv) express shipping cost. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hugbel.com