Shipping Policy

This shipping policy explains how Hugbel operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.

Please read this shipping policy together with our terms and conditions (https://hugbel.com/pages/terms-of-service) to familiarize yourself with the rest of our general guidelines. Shipping and Delivery Options We offer a variety of shipping options to suit the needs of our customers.

Free Shipping As part of our commitment to an exceptional shopping experience, 

Processing time: We strive for a swift preparation process and orders are typically processed and dispatched within 1-4 business days so that customers can receive their items promptly.

Free Shipping time: The timeline below provided is an estimate, and actual shipping times may vary depending on item availability, order volume, and the final destination. 

• AU: 4 to 9 business days 
• UK: 5 to 12 business days
• EU: 5 to 13 business days
• US: 6 to 16 business days 
• Rest of the World: 6 to 20 business days (please inquire at info@hugbel.com for more details) 

We also offer express shipping options, so please contact us at info@hugbel.com before you place the order.

In case you need express delivery, we can arrange at an additional cost, don't hesitate to get in touch with info@hugbel for the quote with a link to your desired product.

Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time.

Our goal is to provide clear and accurate information so you can plan accordingly. Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any changes to your order.

If you have any questions about refunds, returns or exchanges, please review our refund policy (https://hugbel.com/pages/refund-policy).

If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details: info@hugbel.com