








FAQs
Does the product fit my country's electricity standard/plug standard?
We are working with suppliers who are specialised in producing products that fit different international standards - we will carefully process the products according to your delivery address - if there's a different requirement please write to info@hugbel.com
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
What do I do if my product is broken during transport?
We strive to package your orders carefully and with appropriate protection to ensure you always an undamaged delivery.
In the event that the goods arrive at their destination broken or damaged, we will replace the product at our expense.
How long does it take to get my products?
Processing time: We strive for a swift preparation process and orders are typically processed and dispatched within 2-4 business days so that customers can receive their items promptly.
Free Shipping time: The timeline below provided is an estimate, and actual shipping times may vary depending on item availability, order volume, and the final destination.
- AU: 5 to 10 business days
- US: 6 to 20 business days
- UK: 6 to 12 business days
- EU: 6 to 12 business days
- Rest of the World: 6 to 20 business days (please inquire at info@hugbel.com for more details)
In case you need express delivery, we can arrange at an additional cost, please contact info@hugbel for the quote with a link to your desired product before placing an order.
Do you offer warranty for your products?
Our warranty provides a 2 year guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
All our products are subject to quality control.
How can i reach you if i have other questions?
If you have any further questions or concerns that we haven't highlighted, please do not hesitate to contact us at info@hugbel.com - we're here to help!





